Política de envío

SHIPPING & DELIVERY

At Laurentina Jewelry, we strive to ensure that your pieces reach you as swiftly and safely as possible. We partner exclusively with DHL to provide a premium, tracked, and reliable delivery service worldwide.

1. Order Processing & Handling

Every Laurentina piece undergoes a final quality inspection before being carefully packaged for you.

  • Processing Time: All orders are processed within 1-2 business days.

  • Schedule: Orders placed on weekends or holidays will be processed the following business day.

  • Notifications: Once your order has been dispatched, you will receive a confirmation email containing your DHL tracking number.

2. Shipping Methods & Estimated Delivery

We ship from our studio in Mexico to your doorstep, anywhere in the world.

Destination Shipping Partner Estimated Delivery Time
National (Mexico) DHL Express 3 to 5 business days
International DHL Global Up to 15 business days*

Note: Business days are Monday through Friday, excluding Mexican national holidays.

*International Orders: Delivery times are estimates and may vary based on your local customs processing.

3. Shipping Costs

Shipping fees are calculated automatically at checkout based on your delivery address and the weight of the parcel.

  • Transparent Pricing: You will see the final shipping total before you complete your purchase.

  • National Shipping: Calculated based on your specific state and zip code.

  • International Shipping: Varies by country and region.

4. Customs, Duties & Taxes

For our international collectors, please be aware of the following:

  • Import Charges: Laurentina Jewelry is not responsible for any customs duties, taxes, or import fees applied by your destination country.

  • Payment: These charges are the responsibility of the recipient and are usually collected by the carrier (DHL) or the local customs office at the time of delivery.

  • Delays: We cannot be held responsible for delays caused by the customs clearance process in your country.

5. Tracking Your Journey

We want you to feel confident while you wait for your new jewelry. You can track your package directly through the DHL website using the number provided in your shipping confirmation email.

If your package appears to be delayed or you notice any issues with your tracking, please contact us immediately.

6. Contact Our Team

We are here to help you. If you have any questions regarding your shipment, please reach out to us:

  • Email: laurentina.jewelry@gmail.com

  • Support: melbaponce@laurentinajewelry.com

Why this version is better:

  • Trust Signals: Using phrases like "final quality inspection" and "premium, tracked service" reinforces the luxury feel of the brand.

  • Visual Clarity: The table for shipping times is much easier to read than a list.

  • Clear Disclaimers: The section on Customs is very clear, which helps prevent future complaints or "surprise" costs for the customer.

  • DHL Prominence: Mentioning DHL multiple times gives the customer peace of mind that their silver jewelry won't be lost in the regular mail.